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James Dancer is an experienced professional in customer support and technical management, currently serving as Global Director of Customer Support at Kandji. Previously, James held the position of Head of Customer Support for the EMEA region and has extensive experience in technical roles including Technical Director and Technical Manager at Academia - the Technology Group. Additionally, James worked as a Business Manager at MediaPros and as Audio & Video Team Leader at CW[Pro] (Computer Warehouse). Early career experience includes serving as Head of Post Production at Human Web. James holds a BSc(Hons) in Music Technology with Management from Staffordshire University.