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Meytal Zeldich is a seasoned professional in customer success and training, currently serving as a Sr. Operations Manager and Customer Engagement Team Leader at Kaltura since 2020. In this role, Meytal empowers customer success through innovative methodologies, establishes a renewal desk specialist, and leads a team to optimize retention KPIs. Previously, Meytal held positions as a Senior Technical Trainer and Subject Matter Expert, focusing on internal training services, employee onboarding, and customer training sessions. Prior experience includes project management at eTeacher Group and various roles in knowledge management and coordination at The Hebrew University of Jerusalem and the Israel Ministry of Tourism. Meytal holds an MBA in Organizational Behavior, Strategy, and Entrepreneurship from The Hebrew University of Jerusalem and a Bachelor's degree in Psychology from the University of Haifa.