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Tilly Martin has a diverse work experience in customer operations and support. Tilly started their career at Comstor UK as a Sales Support, where they provided various sales-based support tasks and ensured customer satisfaction. In 2014, Tilly joined Kallidus as a First Line Support, and eventually moved up to become a Technical Services Solution Co-ordinator and then a Service Assurance Coordinator & Programme Coordinator. Tilly then took on the role of Customer Support Lead, where they managed the customer support team, implemented new initiatives, and ensured an exceptional experience for customers. Tilly later became the Head of Customer Support and then the Global Head of Customer Operations, leading a global team of customer advocates and overseeing customer support, success, and education.

Tilly Martin's education history begins in 2003 when they attended Farmors' School Fairford. Tilly completed their A-Levels in English literature (B), Religious studies (C), and Psychology (D).

In 2010, Tilly enrolled at the University of Sunderland, where they pursued a Bachelor's degree in Events Management. Tilly successfully completed their studies in 2013, earning a First Class BA hons.

In 2016-2017, Tilly furthered their education at PMI, obtaining a CAPM (Certified Associate in Project Management) certification. Additionally, in 2017, they completed a course titled "Empire: The Controversies of Imperial Britain" through FutureLearn.

Continuing their professional development, Tilly obtained an ITIL 4 Foundation certification from The Knowledge Academy in 2019. Later, in 2022, they attended Henley Business School's Henley Leadership Programme, specializing in Organizational Leadership.