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Manasa G. is a skilled Product Support Specialist at Kallidus since September 2021, with previous experience as a Technical Support Analyst at CarltonOne Engagement and an Ecommerce Coordinator at Mosaic - ShopHERE. Manasa has a strong background in application support from a tenure at Tech Mahindra, where responsibilities included resolving level 2 service tickets, improving documentation processes, and reducing resolution times. Educational qualifications include a Bachelor of Technology in Computer Science from BVRIT Hyderabad and a CompTIA A+ Certification from NPower Canada. Manasa is proficient in troubleshooting and customer support, consistently fostering positive customer relationships and enhancing operational KPIs.