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Gaurav Nigam is a Network Security Engineer with extensive experience in technical support and network management. Currently employed at Kaizen IT Services Pvt. Ltd. since March 2020, Gaurav specializes as a Customer Support Engineer and City Residence Engineer. Previous roles include Resident Engineer positions at INNOVOSOURSE Services Pvt Ltd and DKM Online Pvt Ltd, where responsibilities involved laptop, router, switch support, and troubleshooting desktop issues. Earlier experience also includes network engineering at Aforeserve.Com Ltd and desktop support roles at micrOtech Infoserve Pvt. Ltd. and Hitachi Systems India Pvt Ltd. Gaurav holds a Bachelor of Arts degree in Hindi Language and Literature from Chatrapati Sahuji Maharaj Kanpur University.