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Eric Johanson is an experienced IT professional with significant expertise in technical support and desktop support roles. Currently serving as a Help Desk Analyst Tier 1&2 Contractor at Kaimetrix since June 2020, Eric provides IT support for end users across various locations in EPA Region 3, managing 60-70 calls daily utilizing Service Now. Previously, Eric worked as a Desktop Support Technician for Robert Half, focusing on troubleshooting and repairing a range of devices, while also deploying Windows 10 computers. From 2000 to 2020, Eric held the position of Senior Technical Support Specialist at Temple University, delivering high-quality support to university departments and assisting with software migrations. Eric's educational background includes an Associate of Science in Information Technology from Montgomery County Community College, with studies ongoing, and an Associate of Science in Registered Nursing from Community College of Philadelphia.