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Karene Kwok is an experienced billing and collections manager currently at Kahana Feld since May 2023, previously serving as operations specialist. With a robust background in accounting, Kwok managed the billing department and established new systems while facilitating accounts payable process changes during tenure from May 2021 to September 2022. As a billing administrator, responsibilities included overseeing daily billing activities, generating performance reports, creating efficient processes, and ensuring accurate communication with insurance stakeholders. Prior experience includes content writing at Strategy Companion, where training processes and marketing efforts were developed, alongside earlier roles at Starbucks and Class 302 Café, focusing on customer service and operational efficiency.