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Xiao X. has a work experience spanning multiple companies and roles. They started working at Applause in 2017 as a Sales Intelligence employee for a short period of time. In 2018, Xiao X. joined Kraft Analytics Group as a Business Analyst and worked in this position until 2019. They then advanced to the role of Senior Business Analyst and held this position until 2021. From 2021 to 2023, Xiao X. worked as a Client Services Associate at the same company. Currently, they hold the position of Client Service Senior Associate at Kraft Analytics Group.

Xiao X. pursued a Master of Science (M.S.) degree in Information Technology from Worcester Polytechnic Institute from 2016 to 2018. Prior to that, from 2011 to 2015, Xiao X. completed a Bachelor of Science degree in Business Administration and Management, with a focus on General Business, at North China University of Technology. In 2013, Xiao X. participated in an Exchange Program at Southern Polytechnic State University, where the focus was on Business Administration, Management, and Operations.