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Niksha Poonee has extensive experience in office management and social media, currently serving as the Executive Office and Social Media Manager at Kaelo since September 2016, focusing on complaints management and training related to ombudsman matters. Additionally, Niksha has held roles such as Executive Office Assistant and Membership Specialist at Moonstone Business School of Excellence since August 2017. Prior experience includes working as a Programme Advisor at Maurice Kerrigan Africa from February 2015 to August 2016, emphasizing training and development. Niksha is pursuing a Higher Certification in Short Term Insurance at Milpark Business School and holds a BA in Human Resource Management from the University of Johannesburg.