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Alexandru Preda is a seasoned professional with extensive experience in service operations and quality assurance, currently serving as Service Operations Manager at K2View since April 2022, where responsibilities include leading the Support Team in project transitions and enhancing operational automation. Prior experience includes serving as Major Incident Manager at Stefanini EMEA from September 2017 to April 2022, overseeing incident management processes, and previously holding various roles such as Senior Service Quality Assurance Specialist and Service Quality Assurance Specialist, focusing on quality control and client engagement. Alexandru commenced a career in customer service and administrative support, beginning at EOS Group and Valoris Center, and holds a Bachelor's degree in Economics from the University of Agronomic Sciences and Veterinary Medicine of Bucharest.