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Jefferson Soares Machado has a diverse work experience spanning over 12 years. Jefferson'smost recent position is as a Project Lead at K2 Talent Solutions, where they have been working since 2021. Prior to that, they worked as a Project Manager and Scrum Master at the same company from 2021 to 2022.

Before joining K2 Talent Solutions, Jefferson worked as an IT Operation Manager at NAVA - Technology for Business from 2018 to 2021.

Jefferson also has experience as a Service Manager at Cervello BPMS | TMS from 2016 to 2018, where they were responsible for various tasks such as planning support team improvements, managing application management services, and implementing key performance indicators.

Earlier in their career, they held the position of Service Desk Coordinator at Betha Sistemas from 2014 to 2016, where they managed the overall service desk activities and implemented IT service management practices.

Jefferson also has experience as an IT Quality Assurance Analyst and Service Desk Analyst at Ultrapar from 2011 to 2014, where they were involved in quality analysis, performance monitoring, and ticket management.

Jefferson'searliest work experience was as a Cashier and Manager Assistant at SPAR from 2009 to 2011.

Jefferson Soares Machado holds a Master of Information Technology Management degree from FGV - Fundação Getulio Vargas, which they completed from 2016 to 2018. In addition to their master's degree, they have pursued several specialization courses, including human resources management/personnel administration, quality control technology/technician, computer and information sciences and support services, information technology project management, and information resources management. Jefferson obtained various certifications, including Professional Scrum with Kanban, SAFe Agilist Certification, Professional Scrum Product Owner I (PSPO-I), Professional Scrum Master I (PSM-I), IT Information Library Foundations Certification (ITIL), COBIT 5 Foundation, and Scrum Master Certified (SMC). Jefferson'seducational journey also includes a Bachelor's Degree in Business Administration and Management from Ítalo Brasileiro University, completed from 2008 to 2012, and a Bachelor's Degree in Computer/Information Technology Administration and Management from Ítalo Brasileiro University, obtained from 2002 to 2004.