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Irina Ghimp is an experienced professional currently serving as a Customer Service Agent at Juwelo TV Deutschland GmbH since March 2021, where expertise in managing high volumes of customer queries and proficiency in CRM and OTRS software are evident. Prior experience includes teaching English at Educa-Languages s.r.o., where Irina tailored lessons for diverse students, and at Corso Roma Kindergarten, where management of a class of young children was executed effectively. Irina holds a Master's degree in Tourism Quality Management from UNINFORM GROUP and a Bachelor's degree in Modern Languages and Cultures from Università di Pavia, along with a High School Diploma from Liceo Scientifico G. Galilei.