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Donna Sayer is an experienced professional in operations and technical support, currently serving as an Operation Business Analyst at Just Group plc since June 2015, where responsibilities include processing post-completion queries related to Lifetime mortgages and supporting IT improvements. Prior to this role, Donna worked as a Claims Handler at ExamWorks Investigation Services, where skills in customer tracing and accident report acquisition were developed. Early career experience includes a Customer Service Representative position at ING Lease UK Limited, contributing to facilities support and document management, and a Finance Administrator role at Deith Group Ltd. Educational background includes an AVCE in ICT from East Surrey College.