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Silvia Arrighi is a seasoned professional with extensive experience in sales and customer service management. Currently serving as Team Lead Inside Sales at Just Eat Takeaway.com since September 2023, Silvia holds disciplinary and technical responsibility for a sales team, facilitates connections between various departments, and focuses on coaching and strategic optimization of the acquisition process. Prior to this role, Silvia was the Training and Quality Manager at Berlin Brands Group from April 2020 to August 2023, where responsibilities included leading customer service training and quality departments and developing targeted training programs. Silvia's career began at Arvato Financial Solutions, where roles included Teamleader and Customer Service Agent, contributing to the launch of Amazon Pay across multiple regions. Silvia holds a Master of Architecture in Interior Design from Università degli Studi di Napoli Federico II.