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Neil Burnikell has extensive experience in customer service leadership, currently serving as Customer Service Team Lead at Just Eat Takeaway.com since July 2021. Previously, Neil held the role of Dispute Resolution Manager at the Department for Work and Pensions for a brief period in 2021. Neil's career at Royal Mail, spanning over two decades, culminated in the position of Customer Experience Manager, where responsibilities included leading a team of 18 staff, focusing on KPI delivery and the development of team capabilities.