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Maria Giachgia is a professional with extensive experience in quality assurance and customer support management, currently serving as QA & Support Manager at justDice since June 2021, where responsibilities include daily QA testing for Android applications and managing customer support communication. Previously, at gamigo group, Maria held multiple roles including Senior Billing Support and Billing Support in multiple languages, focusing on ticket management and troubleshooting payment issues. Early career experiences include establishing customer service support for a Greek consumer care line at CPM International Contact Centre and roles in translation and proofreading across various languages. Maria holds a Master’s Degree in Spanish Language and Hispanic Literature from Universitat Autònoma de Barcelona, along with a Bachelor’s Degree in Translation from Ionian University.