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Lena Ellis has extensive work experience in various roles related to community management, communications, and customer support. Lena is currently the Head of Community and Expert Support at JustAnswer, where they manage internal and external communication, education, community forum team, Expert Support teams, and Trust and safety teams. Prior to this, Lena worked at Upwork as a Senior Community Manager and Community Manager, where they played a key role in connecting clients with freelance talent. Lena also worked at Elance-oDesk as a Community Associate, contributing to the platform's success in connecting businesses with freelancers. Lena has experience in government communications as well, having worked as a Communications Officer for the Oakland County Board of Commissioners. Lena began their career at Hewlett Packard Enterprise as a French Technical Support Agent, providing bilingual support to resolve system issues for executives and employees of Shell Oil Company. Lena has also worked in public relations, marketing, and event coordination roles, showcasing their diverse skill set.

Lena Ellis earned a Bachelor of Arts degree in Journalism from Michigan State University, where they studied from 2004 to 2008. Lena later pursued a Master's degree in Integrated Marketing Communications at Eastern Michigan University from 2014 to 2016. In addition, Lena obtained certifications in Advocate Marketing from Influitive in 2016 and in Community Management for Enterprise Communities from Lithium Technologies in 2015.