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Miguel F. Castillo, Jr. has extensive experience in IT support and customer service, currently serving as an IT Help Desk Support Specialist at Just-Tech, LLC since September 2016. Prior to this role, Miguel held positions as an IT Intern at Legal Services NYC and a Customer Service Representative at Consolidated Edison of NY, where responsibilities included managing escalated complaints and assisting during power outages. Miguel's background also includes a significant tenure as a Communications Manager at Pacifica Entertainment, Inc., overseeing IT support and staff management while promoting musical artists. Earlier roles included Field Supervisor and Call Center Supervisor at Research Triangle Institute, managing teams for various studies, as well as consulting for promotions in the music industry. Miguel holds CompTIA A+ and Network + certifications from Per Scholas and an educational background from The City University of New York.