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Vincent Lauffer is a skilled Support Engineer at Jump - Advisor AI, bringing a wealth of experience from previous roles such as Escalation Support Engineer and Technical Support Engineer at Fulcrum, where Vincent contributed to product enhancements, maintained customer communication, and achieved a CSAT score of 97% across numerous customer interactions. Prior experience includes a Fraud Operations Specialist position at PaymentWorks, where Vincent intercepted identity fraud and improved operational efficiency through a JavaScript application, as well as a Product Manager role at Nobee, managing software development and user experience. Vincent's educational background includes a Bachelor of Arts in Business and Computer Science from Brandeis University.