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Kristin Manley, MBA, is an accomplished professional with extensive experience in business analysis, customer service management, and operations within the financial services industry. Currently serving as Vice President, Business Analysis & Reporting Manager at JPMorgan Chase & Co. since December 2023, Kristin previously held the role of Sr. Vice President, Customer Service Group Manager at Citi from September 2022 to December 2023. With a deep history at JPMorgan Chase & Co. from June 2012 to September 2022, Kristin held various management positions including Relationship Liaison and Operations Manager at JPMorgan Securities LLC, focusing on areas such as fraud, claims, card collections, and advisor services. Earlier career roles include VP of Enterprise Solutions at Profiles International and Director of Sales at The Scooter Store. Kristin earned a Bachelor of Business Administration with dual majors in Marketing and Management from Texas State University and a Master of Business Administration with a focus on Organizational Leadership from The University of Arizona Global Campus.