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Jay Santana is a Quality Assurance Analyst at JPay, beginning in May 2017, where responsibilities include documenting functional test cases, participating in daily Scrums, and facilitating communication among development teams and customer support regarding product issues. Prior to JPay, Santana served as Clinical Coordinator at Sovereign Health Group, aiding patient transitions into rehabilitation, and held positions as a Financial Administrative Assistant and Tech at the same organization and Memorial Hospital West, respectively. Earlier experience includes working as an Export Coordinator at OCS America Inc and serving as a Quartermaster in the United States Navy. Jay Santana holds an Associate's Degree in Medical/Clinical Assistance from ASA College and a high school diploma from Evander Chid High School.