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Jeffrey Rochon, JD/MPA, is a seasoned professional with extensive experience in customer engagement, legal operations, and product marketing. Currently serving as the Manager of Customer Engagement at Journal Technologies since November 2023, Jeffrey successfully initiated the Customer Engagement Team, developing essential processes and procedures. Prior roles include IDC Staff Instructor and Scuba Instructor at PADI, and Legal Operations & Technology Consultant at Jalubro Consulting Limited, where expertise in client engagement and workflow improvements was demonstrated. Jeffrey's background at Thomson Reuters encompasses various leadership positions in product marketing and professional services, successfully managing subscription revenue streams and launching go-to-market programs. Educational credentials include a Doctor of Law from Western State College of Law, a Master’s Degree in Public Administration from the University of Colorado Denver, and a Bachelor’s Degree in Managerial and Organizational Communications from Point Loma Nazarene University.