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James Brown is an experienced IT professional with a focus on desktop support and technical assistance. Currently serving as a Senior Desktop Support Analyst at Jost Chemical since January 2023, James is responsible for distributing and managing IT tickets, user account management, and documentation of policies. Prior to this role, James held positions such as IT Desktop Support Technician and Enterprise IT Consultant at Jost Chemical Co. and JX2 - IT Consulting, respectively, gaining expertise in user support and system management across various environments. With a career spanning over two decades, James has also worked for organizations like Rawlings Sporting Goods, The Maschhoffs, and BJC HealthCare, providing comprehensive desktop support and technical solutions for numerous clients. James holds an Associate's degree in Computer Systems and Network Technology from Vatterott College.