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Susanne Karam has worked at Jollyroom starting in 2021 as a Customer Service Manager. In 2022, they were promoted to Head of Customer Service and in 2023, they became the Head of Customer & Operations. Prior to Jollyroom, they worked at Telia from 2006 to 2021, first as a Manager of Order Management and then as a Business Developer.

Susanne Karam attended Burgården, but the specific years of their attendance and the degree or field of study they pursued are unknown. Susanne also attended Komvux Kungälv, but again, the specific years and details of their studies are not provided.