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Andrea Macedo is a dedicated Customer Success Associate at FITCO since October 2022, focusing on client satisfaction and retention while conducting market research to identify business opportunities. Previous experience includes serving as a Strategic Team Leader at 180 Degrees Consulting UP and a Consumer Innovation Intern at Belcorp, where responsibilities involved market analysis and post-campaign improvement opportunities. Andrea has a strong background in project management from Universidad del Pacífico, holding a degree in Engineering with a focus on project management, complemented by advanced marketing courses from ESCP Business School. Notable achievements include leading the standardization of churn risk projection processes at FITCO, resulting in significant efficiencies, and coordinating multi-departmental efforts for portfolio documentation at Belcorp.