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Bhavin Shah has extensive experience in IT management, particularly within Johnson & Johnson, where tenure began in September 2010. Currently serving as Director of Data, Insights and Automation for End User Services, Bhavin has held various leadership roles, including Senior Manager of Performance Analytics and Global Incident Manager. Responsibilities have included managing global service desk teams, improving application support processes, and driving incident management efficiencies to enhance customer experience. Prior to this, Bhavin held positions at Johnson & Johnson Information Technology, Coretech, TEKsystems, Kelly Services, IKON Office Solutions, and Arthur Andersen, focusing on service delivery, project management, and technical consulting. Bhavin holds a Bachelor's Degree in Electrical Engineering from Drexel University.