Adekola Adeagbo has a diverse work experience in various roles and industries. Starting in October 2019, they worked as a Customer Experience Coordinator at Concentrix, where they handled information technology product queries and escalations for "Deutsche Telekom" customers across Europe. In this role, they achieved a 97% resolution rate for customer complaints within the first six months of employment, sold over 300 new contracts, extended over 500 existing contracts, and received recognition for improving the net promoter score.
From April 2020 to September 2020, Adekola worked as a Senior Human Resource Specialist (Operations) Europe at GEA Group, a technology supplier for food processing and other industries. Adekola'sresponsibilities included producing knowledge articles for multiple processes and conducting knowledge transfer meetings with HR business partners across Germany.
In October 2020, Adekola joined Jobilla as an Account Manager. Jobilla is a company founded by serial entrepreneurs who faced challenges in finding good employees. At Jobilla, they managed key accounts and later was promoted to the role of Key Account Manager and then Senior Account Manager.
In March 2022, Adekola took on a role as a University Lecturer/Hochschuldozent at Hochschule Fresenius.
Adekola is also a member of BNI Global, an organization that focuses on business networking.
Overall, Adekola Adeagbo has experience in customer service, sales, human resources, and academia, with a track record of delivering results and making significant contributions to the organizations they have worked for.
Adekola Adeagbo began their education journey by obtaining a Bachelor of Science degree in Political Science and International Relations from Osun State University. Adekola attended the university from 2011 to 2015. Following their undergraduate studies, they pursued a Master of Arts degree in Democratic Governance and Civil Society at Universität Osnabrück, where they studied from 2017 to 2019. Adekola later enrolled at the University of the People and earned a Master of Business Administration (MBA) degree between 2020 and 2022. Additionally, they obtained various certifications, including "Handling Personal Data and other Information" from GEA Group in June 2020, "Learning Excel 2016" from LinkedIn in April 2020, "C1 German Speaker" from Goethe-Institut e.V. in September 2017, and "Student leader" from Worldview International Group in May 2015.
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