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Krishna Kanth Poosarla has over 15 years of experience in the business operations and customer service industry. In 2021, they joined Jobiak as a Senior Business Operations Manager, where they designed and implemented business plans and strategies to promote the attainment of goals, ensured that the company had the adequate and suitable resources to complete its activities, and generated revenues. Prior to this, they were the Head of Program Management and Operations Manager at HGS - Hinduja Global Solutions from 2018 to 2021. From 2015 to 2018, they were the Service Delivery Manager at Inspiredge IT Solutions, where they handled a team of engineers, tracked open incidents and identified any incident that required increased focus to meet committed service levels, and acted as a point of escalation for day-to-day incident issues. From 2008 to 2015, they were the Assistant Operations Manager, Customer Service Executive, and Credit Bureau Analyst at HSBC. Krishna Kanth Poosarla also worked as an Airtel Marketing Executive at Bharti Airtel from 2006 to 2008.

Krishna Kanth Poosarla's education history includes a Bachelor of Commerce degree from Andhra University in Customer Service Management and a Master of Business Administration degree from Vishwa Vishwani Business School in Accounting and Finance. Additionally, they hold certifications from AXELOS Global Best Practice, Chinmaya Management Consultants, and Microsoft Office Specialist, including ITIL 2011 Foundation, Prince2 Foundation and Practitioner, Internal Auditor for ISO 9001:2008, and Microsoft Office Specialist (MOS).