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Ahmad Al-Hendi is an accomplished professional with extensive experience in customer onboarding and client success management, currently serving as the Manager of Customer Onboarding at Jobber. Previously, Ahmad held the position of Client Success + Onboarding Manager at Cookin Inc., where significant contributions included the development of the company's first customer support strategy and leading a team of support agents. Ahmad has also worked at Shopify as a Senior Support Specialist, focusing on revenue enhancement and merchant retention, and served as an Advisor for business growth. Earlier roles included Sales Customer Service Manager at John Fluevog Shoes and Production Manager + Assistant Editor at Hockey Mom Films, where involvement in documentary production helped to expand Ahmad's skills. Ahmad's freelance video production work encompassed producing short documentaries and branded content for diverse businesses. Educational credentials include an MA in International Journalism from Cardiff University and an HBA from the University of Toronto, complemented by ongoing studies at Delft University of Technology.