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Nazaret Alonso Montero is an experienced professional in customer service and online sales, currently serving as a Manager Specialist User Worker at Jobandtalent since March 2021, after previously holding the position of Team Leader Customer Service at the same company from August 2018 to March 2020. Prior experience includes working as a Customer Services Specialist at Decathlon España from February 2012 to November 2017, along with roles as a Receptionist and Cashier/Sales Assistant. Nazaret holds a specialized higher degree in Human Resources from URJC online, completed in 2019, and possesses expertise in user support, complaint resolution, KPI analysis, and internal department integrations.