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Sophie Lavin has extensive experience in technical support and implementation roles within the travel and technology sectors. Currently serving as a Technical Support Consultant at JobAdder since November 2020, Sophie focuses on training junior staff and resolving technical issues in collaboration with the Development team. Prior roles at JobAdder include EU and NA Support Manager and Senior Product Support Specialist, showcasing a strong background in customer support and process improvement. Sophie's previous positions at Travel and Transport, Inc. and Flight Centre Travel Group involved project management for online booking tools and providing staff training, further enhancing expertise in client relations and technical implementations. Additional experience encompasses customer service and sales roles at Skiworld Ltd, Travel Republic, Alpine Elements, and Inghams.