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Yara Alwahidi is a seasoned professional in the telesales and customer service sectors, currently serving as the Telesales Team Leader at Jo Academy since May 2021. In this role, Yara manages daily call statuses, maintains targets, trains junior agents, and offers coaching on company promotions and technical information. Previously, Yara worked in the Customer Service Department and as a Telesales Agent at Jo Academy, effectively addressing customer inquiries and converting leads into sales. Prior experience includes a position as a Telesales Agent at Vertex for Logistics Services, where Yara initiated outbound sales calls and presented products to potential customers. Yara holds a Bachelor's degree in Tourism and Travel Services Management from the University of Jordan, earned between 2015 and 2019.