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Katie Griffiths is an experienced professional with a lengthy tenure at JLA Group, where responsibilities have included roles such as Integration Manager, Operational Change Manager, and Group Business Development Manager, focusing on customer retention and performance analysis. Previous experience at Lloyds Banking Group included leading a team in managing home insurance claims while enhancing customer satisfaction. Educational qualifications include a degree in Childhood Studies from the University of Leeds, complemented by A Levels from Crossley Heath Grammar School.