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Donna Knight is an accomplished Business Systems Manager at Jisc, with over a decade of experience leading multi-disciplinary teams and managing business systems including Customer Relationship Management (CRM) systems, Salesforce administration, Eventsforce, and Remedyforce. Prior roles at Jisc include Customer Systems Manager and CRM Systems Manager, where responsibilities encompassed system administration, user support, and policy coordination. Before joining Jisc, Donna Knight served as National IT Service Manager at STFC, overseeing the management and marketing of the JISCMail service, along with roles in IT support and development. Donna Knight holds a BSc (Hons) in Information and Computing from Loughborough University.