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Mehul Dedhia is an experienced professional in project delivery and service management, currently serving as Deputy General Manager at Jio since July 2014, specializing in Cloud Services, operations, and program management. Prior experience includes a role as Service Delivery Manager at IBM, where Mehul implemented change management processes for Vodafone and led change initiatives. At BMC Software, Mehul held progressive roles, culminating as Sr. Business Systems Analyst, focusing on incident and crisis management within the Remedy OnDemand service operation. Earlier experience includes a position as Technical Support Specialist at NCR, providing support for retail systems. Mehul holds an MBA in IT and Systems from ICFAI Hyderabad, a B.Com in Commerce and Accounting from the University of Mumbai, and a diploma in Computer Hardware and Networking from Jetking School of Electronics.