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Gillian Schrapel is a seasoned customer service professional with extensive experience in the beauty and retail sectors. Currently serving as a Customer Service Executive at JING Tea since January 2022, Gillian previously held roles as a Customer Service Representative at Baukjen & Isabella Oliver and a Store Manager at Sally Salon Services. With a strong foundation in the professional beauty industry from a tenure at Wella Company as a Technical Educator, Gillian demonstrated managerial skills by leading a team and developing educational strategies. Early career roles at Rush Hair Salon as a Style Director provided expertise in creative techniques and customer service. Gillian possesses proficiency in various systems including ICE/WMS, Shopify, and ZENDESK, complemented by exemplary customer service skills and a commitment to continued learning and development.