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Paul Plass has over 20 years of experience in the food service and retail sectors, specializing in operations management, training, and franchise support. Currently serving as Process and Systems Manager at Jimmy John's since September 2011, Paul has also held roles such as Area Growth Director and Regional Director, focusing on improving franchisee performance through audits, training, and coaching. Prior experience includes Executive Team Leader at Target, where Paul led logistics operations and training for a large team, and Area Franchise Advisor at Lenny's Franchisor, where Paul developed training programs and fostered relationships with franchise groups. Academic credentials include a Bachelor of Business Administration in Entrepreneurship from Middle Tennessee State University.