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Melissa Waldie has extensive experience in customer service and operations management, currently serving as Service Operations Manager at Jiffy.com since October 2017. Previous roles at Jiffy.com include Customer Service Team Lead and Senior Customer Service Representative. Prior to Jiffy.com, Melissa worked at Athletic Knit as a Customer Service and Sales Representative and held the position of Customer Service Representative at Bauer Hockey. Melissa holds a Bachelor's degree in Communication from Clarkson University, earned between 2007 and 2011.