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Stephen Essien is an accomplished executive with extensive experience in operational leadership and business strategy across various sectors. Currently serving as the Group Chief Operations Officer at Jibu Inc., Stephen focuses on enhancing global operations and driving sales growth within franchise networks. Stephen's substantial background includes roles as Lead Solutions Consultant at EVOLUTION CONSULT, Group Customer Experience Director for d.light in Africa, and Chief Commercial Officer at Breakfast Club Africa, among others. Notable achievements include executing turnaround strategies at ZOLA Electric and Millicom and developing customer experience strategies at Vodafone that significantly improved customer acquisition. Stephen holds multiple advanced degrees, including a Doctorate in Business Leadership from SBS Swiss Business School and an MBA from the University of Liverpool, alongside various certifications in coaching and business strategy.