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Kelly Ngo has extensive experience in administrative and office support roles, currently serving as a Receptionist/Office Support at JGC America, Inc. since July 2014. Key responsibilities include maintaining the reception area, managing guest check-ins and security systems, and facilitating conference room bookings. Prior to this, Kelly worked at Family Care from May 2008 to July 2014, holding positions as a Billing Associate, Claims Processor, and Quality Assurance Specialist, where tasks ranged from handling incoming correspondence and managing member accounts to monitoring call quality and processing claims. Kelly holds a Bachelor's Degree in Interior Design from Sam Houston State University, earned between 1999 and 2003.