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Kim Secia is an experienced leader in the field of customer support and success, currently serving as the Senior Director of Support and Success for the Americas at JFrog since September 2023. Previously, Kim held the position of Head of Global Support at Emplifi, where responsibilities included leading a unified global SaaS support organization and establishing key performance indicators. Kim also served as Senior Director of Technical Support at 2U, where a 24/7 global technical support department was spearheaded. Early career experience includes roles such as Senior Operations Manager at IntouchCX, Senior Manager at Pearson North America, and Director of Client Services at Scott-McRae Group. Academic qualifications include a Master of Science in Business Analytics from Syracuse University and a Bachelor of Business Administration in Management Information Systems from Jacksonville University.