ÂÜÀòÂÒÂ×

Javier Ponce is a seasoned professional with extensive experience in technical support and operations management, currently serving as Global Shift Manager at JFrog since October 2020. In this role, Javier oversees a support team across APAC, EMEA, and the US, focusing on enhancing training programs and streamlining knowledge transfer between teams. Javier previously held the position of US Shift Manager at JFrog, where responsibilities included case monitoring and customer advocacy. Prior to JFrog, Javier worked as a Technical Support Engineer at iHeartMedia, preparing test environments and documenting knowledge resources, and as an Operations Manager at Samsung Electronics America, managing a team of over 25 employees while driving quality improvements and customer service initiatives. Javier also has experience as an Assistant Manager at Samsung, where responsibilities included recruitment and software troubleshooting.