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DeAndre H. has extensive experience in technical support and customer service spanning over a decade, with a focus on the technology sector. Currently a member of Support Driven since May 2016, DeAndre has held various positions including Founding Support Engineer at MagicBell, Technical Support Specialist at DNSimple, and Support Engineer at GitLab Inc., where responsibilities included resolving complex technical issues, collaborating across teams, and enhancing user experience with cutting-edge technologies. DeAndre also has a strong background in leadership, having served as Technical Support Team Lead at SurveyGizmo, and in onboarding and customer support roles at Groupon and Customer.io. DeAndre's educational background includes ongoing studies in Computer Science at the University of the People and a Bachelor of Arts in Cultural Studies from Columbia College Chicago.