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Shane Sommers is an experienced manager with a strong background in customer support and operational excellence at JetBlue, where the individual has held various leadership roles since February 2010. Currently, as Manager of Customer Support Standards & Programs, Shane leads initiatives to enhance customer service and develop effective policies and training for crewmembers. Previous positions include Senior Analyst for Loyalty Operations, where expertise in operational strategy supported the TrueBlue member experience, and Project Manager, overseeing a diverse portfolio of projects. Earlier career experience includes managing daily operations at Albertsons, focusing on customer service and profitability. Education includes studies at Utah Valley University.