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Thandoluhle Dlamini is an Associate Product Owner at Jem since April 2022, where responsibilities include escalating system-related issues and providing first-line support to clients across various communication channels. Previously, Thandoluhle served as a Customer Support Assistant at Upstream from November 2020 to March 2022, handling queries and liaising with clients effectively. Earlier experience includes a Finance Intern position at Royale Energy, focusing on cash book entries, payments, and customer account management. Thandoluhle holds a Certificate in Product Management from the University of Cape Town, a Professional Certificate in Generic Management from Ukwakhile Training & Consulting, and a Bcom in Financial Accounting from Damelin.