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Marcella B. is an experienced professional with a diverse background in customer operations, retail management, and sales. Currently serving in Dutch wholesale customer operations at Jellycat since December 2022, Marcella previously held various roles at Waitrose & Partners from September 2020 to December 2022, including Organiser and Tester Operative for lateral flow tests, Team Manager, and Assistant Manager, focusing on enhancing customer experience and training partners. Prior experience at John Lewis & Partners from September 2018 to September 2020 involved roles such as Product Coach and Selling Coach, emphasizing customer service and partner development. Earlier positions included Client Services Liaison Officer at John Lewis from November 2016 to August 2018 and Director of Sales at PREMIUM BELTS LIMITED from September 2009 to March 2018, showcasing a strong sales and management background. Marcella's career began at KLM Royal Dutch Airlines as a Senior Purser from March 1980 to November 1989. Education includes a Bachelor's degree in Art from Amsterdam Academy for Design and Fashion and a Stylist Fashion Degree from the Fashion Academy Amsterdam.