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Jenna Ochoa has a diverse work experience that spans several companies and roles. Jenna began their career as a Research Intern at the Debakey Institute-Texas A&M in 2013. From there, they joined Administar as a Claims Adjuster, where they processed and reviewed claims for accuracy and completeness. In 2015, they moved on to Fortress Extended Warranty Administration, where they served as the Claims Department Manager. In this role, they managed day-to-day claims operations, including claims evaluation and adjudication, while also providing customer service and ensuring compliance with industry regulations. Most recently, Jenna has been Vice President at JB Warranties since 2019. In this position, they collaborate with stakeholders to achieve company goals and leads internal teams, including the customer service and claims departments. Jenna also provides training and mentorship as needed.

Jenna Ochoa attended Edward S. Marcus High School for an unknown duration and did not obtain a degree. Jenna then pursued a Bachelor of Science degree at Texas A&M University from 2010 to 2013.