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Alicia Moreno Miguel is an experienced IT professional with a strong background in system analysis, production management, and software development. Currently serving as an Analista de Sistemas at Jazztel since June 2012, Alicia is responsible for gathering user requirements and analyzing the impact of new functionalities. Previously, Alicia held the position of Responsable de producción at MÁSMOVIL, overseeing platform incident management and ensuring customer lifecycle processes. Experience also includes roles at Hewlett-Packard as an Analista programador, contributing to network data mediation applications, and a brief internship at Orange focused on strategic technological planning. Alicia began the career as a Técnico informático at Soluciones y Aplicaciones Informaticas, with expertise in hardware and software administration. Educational qualifications include a degree in Ingenieria Tecnica de Telecomunicaciones from Universidad Carlos III de Madrid.