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Quratulain is an accomplished professional with extensive experience in administration, human resources, and channel enablement within the telecommunications industry. Currently serving as GM Admin/HR at FMG Group of companies since September 2022, Quratulain has held various key positions at Telenor since June 2016, including Senior Manager and Manager of Channel Enablement, where responsibilities included streamlining franchise operations and improving stakeholder communication. Prior experience includes roles at Pakistan Mobile Communications Ltd as Customer Care Manager, where operations were optimized to meet service level agreements, and at Mobilink Business as a Quality Assurance Analyst, focusing on process compliance and customer analytics. Early career experience includes customer relations at MILLICOM S.A. Quratulain holds a Master’s Degree in Marketing and HR from the University of Sindh and has a strong educational foundation in engineering from Nazareth College.