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Nicole Cleverley is a seasoned professional with extensive experience in customer service management and operational strategy. Currently serving as the Senior Customer Service Manager at Jayride since December 2019, Nicole has successfully led significant team growth initiatives, quadrupling the department's headcount within nine months, and has implemented comprehensive training and quality assurance frameworks. Previously, Nicole held positions such as Customer Service Manager at Smove Systems, where market-specific strategies were developed, and Customer Happiness Manager, focusing on tailored customer service approaches. Earlier roles include Recruitment Consultant at Climb Retail and Store Manager at Glue STORE, showcasing a strong foundation in people management and operational efficiency. Nicole is presently pursuing education at Swinburne University of Technology from 2018 to 2025.